Hotspot Troubleshooting Service
Is your Helium Hotspot is having issues you’re struggling to fix?
Getting a Hotspot online can be confusing and frustrating when you don’t know what to look for. Let us help!
We’ll schedule a slot for a Zoom call and run a series of tests that show the state of your hotspot AND
we’ll help you fix your issues.
This service includes:
- Peer lookup and Port Forwarding help, including remote desktop assistance
- Diagnose Beaconing/Witnessing issues
- Ping checks for wifi/internet to check your hotspot is live & stable
- Peer connection tests – check we can connect and talk to your hotspot
- Setup confirmation – check everything is setup correctly and not causing issues
- Show you how to run data tests to confirm your hotspot’s antennas are working
- Scaling issues – help make sense of any scaling problems and help work a plan to fix.
- Physical checks – sounds silly, but sometimes it’s a VERY basic thing you’ve forgotten to do.
We have gotten hundreds of hotspots back up and running in under an hour.
We charge $250 for this service. This will fix most hotspot problems. This covers one session, and no more than 2 Hotspots. It is not perfect or guaranteed. If your problem is fixable, we’ll fix it.
After you’ve paid you’ll fill out a form where we collect your contact info and the hotspot in question.
Someone will be in touch within 24 hours to schedule your Rescue. Rock on!
What’s it like to work with me?
Jay, Marc, Niamh and Robbiein Ireland Read More
We consulted with Nik for a fleet of miners in south East Ireland. The information he gave us was invaluable both to inform our strategy and provide us with tools/guidance that will make setting up our network easier. The hour with Nik has saved us many months of research and trial and error-so well worth the money. He is very knowledgable in the helium space in a straightforward, non tech speak manner. Also connected us to other clients/platforms which should be v helpful.
Rafael in Colombia Read More
Excellent person to deal with, with lots of knowledge of the themes, the interview was clear and complete and easy to understand, and he will solve any matters , also giving full advice afterward if needed.
John in Colorado Read More
Nik was extremely helpful and knowledgable answering all my questions and providing exactly the resources I was looking for. The consult process was easy and simple and I would recommend it to anyone looking to deploy any number of hotspots.
Renier in the UK Read More
If you’re a Helium hotspot owner and want to learn more about optimizing your deployment I highly recommend getting in touch with Nik. He knows his stuff and will save you hours if not days of troubleshooting. I highly recommend you working with Nik.
Davein Florida Read More
Nik was nothing short of perfect. His vast understanding and implementation of the helium network and the placement of Hotspots is spot on…. I can’t imagine trying to figure this out on your own. The best money I ever spent. Kudos to you and for putting this together; it saved me so much time and money… thanks again.
Steve in California Read More
I’m very happy I found Nik to help me with my Helium project. I definitely would not be on the right path and would have spend a lot of $$$ on the wrong equipment and approach. He knows Helium inside and out and is a true technophile who knows all the crucial details to make your project successful. If you’re going to spend your hard earned money and time in this venture do yourself a big favor and get with Nik first!
Dukein California Read More
Nik expertly navigated me and my team through the confusing crypto and Helium space. By the end of our session, we all felt well versed in not only the technical aspect of Helium but also with the skill set and confidence to evaluate locations and deploy hotspots in an effective and efficient mannerr. His knowledge has proven invaluable in our journey. Highly recommended!
Ain Montreal Read More
We’re currently around 250 HNT’s per day ‑45/120 hotspots are fully installed and optimized. Thanks again for all your help. We look forward to working with you again in the future.
Ean in Southern California Read More
Nik was an amazing help to us! He got us up to speed on all we needed to know to be set-up and on our way with HNT mining. He is very knowledgeable about the Helium world in general and he is enthusiastic and eager to help. What’s more, he has a talent for communicating in a way that distills the complex into something simple and easy to understand. An invaluable resource!